Line down - web hosting provider nightmare

From 1st June until 6th June , it is really a nightmare for the web hosting provider in Malaysia. this is due to submarine cable failure at the SMW3 cable towards Tuas in Singapore and Pyapon in Myanmar. As a consequence, access to USA and Thailand website is affected.
( please see the TMNET and Streamyx annoucement here )

I don't know why and how it happened. My friends received numbers of calls from clients complained that they cannot access to website or emails. In this few days we keep explain to them and it really waste our time.

Many local web hosting providers are using USA as a base for allocated their server. This is because the cost of setting up servers and the cost of data centre in USA is comparable cheap than setting up in Cyberjaya in Malaysia, and also the speed of the data centre is faster than the local one. But while the line down case happen, it is time for the local web hosting provider to re-consider to setup server in Malaysia, although the infrastructure here is still not satisfied. But at least, you will receive less complain than the people who setting up servers in USA.